If you have ordered from outside the UK you may return your item(s) to us, but are liable for the postage costs of the return. Most local post offices will offer a low-cost standard shipping service. Ensure that you keep your receipt in the case of any issues or lost parcels.
A returns form must be completed and sent along with your return package.
You can download it here
- You may return items within 30 days of delivery for a full refund or an exchange. Transit times are not included in this time window.
- Items must be in new and unworn condition, as well as being in their original packaging. Returns with signs of use will be rejected.
- Any sign of scent (including deodrant) or animal hair will result in the return being rejected.
- If you have requested an exchange for an item which is more expensive then your return item, your order will be refunded and you will need to place a new order for your desired product.
- We work on a 7 day return turnaround time. During normal periods returns are usually processed quicker than this, but it is not guaranteed.
- Any SALE items can only be returned for an exchange. Full refunds will not be offered.
- Shipping costs are non-refundable
- We recommend that you send your returns via a tracked and insured delivery service. We will not accept responsibility for returns lost in the post.
Physiq Apparel Returns
Unit 14 Flowers Industrial Estate