To return an order, please follow the guide on the relevent page below:
- You may return items within 30 days of delivery for a full refund or an exchange. Transit times are not included in this time window.
- Items must be in new and unworn condition, as well as being in their original packaging. Returns with signs of use will be rejected.
- Any sign of scent (including deodrant) or animal hair will result in the return being rejected.
- If you have requested an exchange for an item which is more expensive then your return item, your order will be refunded and you will need to place a new order for your desired product.
- We work on a 7 day return turnaround time. During normal periods returns are usually processed quicker than this, but it is not guaranteed.
- Any SALE items can only be returned for an exchange. Full refunds will not be offered.
- Shipping costs are non-refundable
- We recommend that you send your returns via a tracked and insured delivery service. We will not accept responsibility for returns lost in the post.
Physiq Apparel Returns
Unit 14 Flowers Industrial Estate