As stated on our shipping and returns page, all ordered are delivered in working days, which exclude weekends. Please check your shipping confirmation email and calculate how many days it has been.
UK 1-4 working days
EU 3-7 working days
Worldwide (US,CA,AU,NZ) 5-10 working days
Rest of the world 7-15 working days
International Airsure Tracked Shipping 3-7 working days
We are unable to respond to any emails regarding delivery if their delivery is still in its timescale.
If your order status is 'shipped' it means your order is currently on it's way to you and wait as per the shipping times before contacting us. If you paid for Airsure Tracked Shipping you can follow the progress of your package online. If you haven't received your tracking number just email us and we'll provide it to you.
If you have waited more than a few days outside of the stated shipping times, click 'Submit a request' below to contact us.
Comments
6 comments
#15181
Pas de nouvelle de mon colis toujours pas arrivé
my order has not arrived and I ordered it 30 days from today.
#56555
My order #62323 has not arrived. I ordered it 10 days ago. When will I be getting it? Also, how can I contact customer service?
It will arrive shipping takes forever but it arrived for me after 2 months. But its a really nice hoodie that i bought im not dissapointed at all.. besides the shipping time
Customer service is probably amongst the worst in the market - products are great but the service ruins the experience of shopping with physiq apparel completely. I repeat, worst in the market.
I haven't received my shipping information for my purchase which was on July 6 2017. When can I expect my package or shipping time? Order number :70679
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