As stated on our shipping and returns page, all ordered are delivered in working days, which exclude weekends. Please check your shipping confirmation email and calculate how many days it has been.
UK 1-4 working days
EU 3-7 working days
Worldwide (US,CA,AU,NZ) 5-10 working days
Rest of the world 7-15 working days
International Airsure Tracked Shipping 3-7 working days
We are unable to respond to any emails regarding delivery if their delivery is still in its timescale.
If your order status is 'shipped' it means your order is currently on it's way to you and wait as per the shipping times before contacting us. If you paid for Airsure Tracked Shipping you can follow the progress of your package online. If you haven't received your tracking number just email us and we'll provide it to you.
If you have waited more than a few days outside of the stated shipping times, click 'Submit a request' below to contact us.